Refund Policy

• We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product. 

• If the return is not a result of our error and you initiate a return of an unopened item within 30 days of delivery,* we refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees. 

• If you return an item that has been opened or shows signs of wear, we will issue a partial refund minus both original shipping charge and return shipping fees. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days. 

• You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase. 

Warranty Policy

Homedecorbuy Limited One Year Warranty

To ensure customer satisfaction, all of our products are back by a limited one year warranty unless stated otherwise. 

Homedecorbuy will gladly replace, repair or refund any defective merchandise when a claim is made before the stated period of one (1) year. A refund will only be given if the defective product cannot be repaired or is no longer in stock for replacement. All claims are subject to approval by Homedecorbuy. 

If Homedecorbuy decides that a refund is necessary within the one (1) year limited warranty period, the consumer is held liable for shipping and handling costs to the warehouse. If the product has been used before a defect was recognized, Master Faucet will refund only the amount it feels necessary, holding into account the usage period. 

The consumer is responsible for all shipping and handling costs in the case the defected product must be sent back to our warehouse for return of repair. Please keep in the mind that some of our products made from wood, marble, natural stones, or metals may hold slight, natural variations and, in such a case, this is not considered a defect and Homedecorbuy will not accept any claims addressing this issue.

Homedecorbuy will not honor any claims on products that have been repaired without our consent and/or any merchandise that has been tampered with. Homedecorbuy holds the right to inspect returned merchandise, if defective merchandise is in compliance with warranty terms, only then will Homedecorbuy decide which plan of action is necessary. 

Conditions:

- All claims must be addressed to all new bath in writing before the stated warranty time.

- Warranty is non-transferable and is only subject to the original purchaser of the product.

- Negligent use, faulty installation, normal wear and tear usage, abuse, items damaged in transit, and mishandling are NOT subject to the limited one (1) year warranty.

- Homedecorbuy holds the right to accept or reject any claims which either comply or misconstrue the terms of the warranty.